E-learning in German prisons – Teaching language under challenging conditions

Image © Johannes Berrens, genuina.de. With kind permission.

Language is a vital part of human life. Not only do language skills allow people to get involved with their community, but they are also necessary for engaging with educational programmes and vocational training schemes. Thus, it should come as no surprise that a large part of the prison population in countries like Germany is comprised of young immigrants and unaccompanied child refugees. Their often poor language and social skills leave them with few prospects within German society.

Effectively teaching the German language to these people is the only way to prepare them for further education, with the final goal of successful rehabilitation. Simultaneously, it also enables prison staff to communicate with the inmates. For these reasons, German prisons are now using a specially adapted offline version of the e-learning platform ich-will-deutsch-lernen.de (‘I want to learn German’ or ‘IWDL’), based on Avallain technology.

The fundamentals of teaching languages inside the prison system

After the highly successful launch of IWDL, it did not take long for German correctional institutions to take note of the e-learning platform, which had been officially commended by then-President Gauck. They wanted the opportunity to use the software, which combines Avallain software architecture with high-quality learning materials created using Avallain Author, as an e-learning tool for German prisons.

However, IWDL had initially been conceived as an educational tool for immigrants and thus needed to be adapted to the realities of prison life first:

  • It needed to be fully usable even without an internet connection.
  • The platform’s collaborative learning materials needed to be modified.
  • Its blended learning focus needed to be expanded with exercises for individual learning.

All of these changes are vital for using the highly successful learning platform within a prison environment, as places such as Ottweiler Prison had learned. More than 70 % of this prison’s inmates are first or second-generation immigrants, often with very limited German language skills. Many of them also have a history of substance abuse or mental health issues, preventing them from taking part in regular educational programmes. Thus, our software’s cooperative learning approach – which made it the first ever e-learning platform approved for use in German immigrant integration courses – could not be employed to its full extent within a prison environment.

The IWDL intranet version

We created a special offline variant of IWDL which was integrated into E-Learning im Strafvollzug (‘E-learning in the prison system’ or ‘ELIS’), the official e-learning platform of German prisons. This allows the software to be installed on individual computers or a prison’s intranet, giving inmates easy access.

“Thanks to the modular structure of the Avallain software architecture, switching to offline usability and integrating the software into ELIS was the easiest part of adapting IWDL”, Ursula Suter, co-founder and Managing Director of Avallain recalls. “Due to the limited internet connectivity of prison computers, the rollout of updates may take a bit longer, but the added security is well worth it”, she says.

We also used Avallain Author to adapt the existing learning materials for use within prisons. Due to time restraints, limited availability of staff or individual correctional measures, it is often not possible for inmates to attend regular German language classes. Thus, the software’s newly adapted learning materials can be used for blended learning as well as individual learning.

Social integration as the ultimate goal

However, the actual purpose of teaching the German language in prisons also includes a social component, as inmates are meant to acquire three sets of skills:

  • Language skills
  • Social skills
  • Knowledge of German social norms

These skills are useful not only for re-integrating inmates into German society but also for managing their time in prison. For example, German language skills are vital for successfully communicating with prison staff on a daily basis.

As part of ELIS, the offline version of IWDL teaches these skills by applying a scenario-based approach to learning. The software includes over 11’000 interactive exercises and 30 learning scenarios that are designed to embed activities within situations of everyday life. This allows learners without German language skills to gain a better understanding of the exercises while simultaneously conveying the values of a culture that might still be completely alien to the inmates at this stage. As a digital learning platform, IWDL is perfectly suited to support this approach by drawing from a large library of images, audio files and videos. These allow inmates to experience and understand everyday scenarios interactively.

Education and rehabilitation

For all of these reasons, ich-will-deutsch-lernen is one of the most popular learning platforms used within the German prison system today.

“The fact that IWDL is being used within the German prison system is more than just another accolade”, says Ursula Suter. “We believe that people who have become offenders due to a lack of education can be re-integrated into society by providing them with such an education. Our German language learning software allows them to actually take advantage of educational programmes offered in German prisons – preventing them from completely losing touch with the rest of society.”

Avallain is one of Education Technology Insights’ Top 10 Digital Solution Providers of 2017

With up-to-date articles on current digital education concepts and technologies, Education Technology Insights is an important resource as well as a platform for discussion within the edtech community. For three years now, the US-based magazine has featured articles by some of the most renowned educators and innovators, providing groundbreaking insights into the role of education technology today.

We are proud to announce that this month’s issue of Education Technology Insights features Avallain on the list of Top 10 Digital Solution Providers 2017 – including a feature article about our company which is sure to draw attention.

Presenting 15 years of e-learning innovation

The article charts the course of our company, from the first training software which Avallain co-founder and Managing Director Ignatz Heinz created in 1984 as well as our pioneering Learning Content Management System, developed after the company’s founding in 2002, to our present-day status as one of the world’s leading digital education technology innovators. It also mentions Avallain Foundation’s charitable work in places such as Kenya.

Education Technology Insights’ article also introduces the magazine’s audience to our core products, Avallain Author and Avallain Unity. Doing so, it cites some of our greatest achievements, from Oxford University Press’ Kerboodle platform to our work on Pearson’s Poptropica English.

We are thrilled to be part of Education Technology Insights’ Top 10 Digital Solution Providers this year”, says Ignatz Heinz. “We strongly believe that this is proof of our dedication to the satisfaction of our customers.”

“We hope the article will allow a wider audience to understand just how much digital technology such as Avallain Author and Avallain Unity can improve the effectiveness of education”, says Ursula Suter, co-founder and Managing Director of Avallain. “We appreciate Education Technology Insights for including us in their top 10 list. This is a huge success for the company and living proof of the passionate daily work of our employees, who made this success possible in the first place.

What the future holds

Avallain has never been a company that rests on its laurels. Thus, being one of Education Technology Insights’ Top 10 Digital Solution Providers of 2017 encourages us to go even further. Having recently scaled up considerably, we are confident to be able to provide more technological innovation and even better service to our customers in the future.

Introducing the Avallain Professional Services department

From joining the Westermann Group in creating the highly successful Denken und Rechnen (‘Thinking and Numeracy’) differentiated learning platform to being an integral part in the development of the Bett Award-winning Oxford Owl platform for primary school students, Avallain has been at the very forefront of the digital education sector for many years now. In fact, we have experienced fantastic and consistent growth – to the great benefit of our existing clients, as well as the many new high-profile partners with whom we have teamed up.

To support this development, Avallain will be scaling up all areas of operation, from the Product and Operations departments to the Technology team; this will allow us to free up capacities for further innovation and development regarding our core products and architecture. To further expand the close relationship we have always had with our key clients, we will be introducing Avallain’s new Professional Services department.

What is the purpose of Professional Services?

From the very beginning, one of the most enduring core values of Avallain has been our client-centric approach; in fact, this has been one of the most important factors of our success over the years. Thus, we decided that due to the scale-up, we would also dedicate an entire department to fully supporting our key clients – They want to expand their leading positions on the market, and the new department is determined to support them in this highly competitive environment with the combined experience of both the dedicated Professional Services teams and their respective directors, Dr Nancy Roberts and Markus Hartmann.

Heading the international Professional Services team

After 20 years working in the areas of trade, children’s, educational and academic publishing, Dr Nancy Roberts joins the Avallain Professional Services team as Director of Professional Services International. Her professional consulting experience, her passion for the opportunities that technology can offer to the publishing market and the fact that she is currently studying for an MBA degree on the side make her an exceptionally versatile director – and in a department whose main goal is to understand our client’s point of view, that is exactly what we need. As she puts it, “I am really excited to be joining Avallain to help to shape and deliver the future direction of the organisation, and I am looking forward to working with publishing friends old and new.”

Nancy will be working closely with our international clients, using her knowledge of the publishing market to help them understand how Avallain technology can support them at every step of the way.

“My goal is to ensure that the new Professional Services team delivers the same high standards that customers have come to associate with Avallain, and that we can offer the best possible support to our publishing partners internationally”, says Nancy.

Focussing on Germany, Austria and Switzerland

Markus Hartmann, our new Director of Professional Services DACH also has 20 years worth of experience in the publishing sector, combined with extensive experience in the areas of key account and project management – and he has a keen eye for trends in both the publishing and IT sectors as well. Thus Markus knows both the requirements of professional publishing as well as how digital technology can address these requirements.

He has a clear goal in mind: “Commitment to publishers’ success in the age of digital education is in Avallain’s DNA from the beginning. The new Professional Services team for Germany, Austria and Switzerland is the next level of that principle and will offer integrated consulting and customer service for Avallain’s clients in central Europe.

Thus, Markus will ensure that our regional team for Germany, Austria and Switzerland takes a strongly service-oriented approach to their interactions with our clients and partners. Markus and his team will listen closely to our clients’ wishes and ideas, ensuring that they can use Avallain Technology to its fullest.

Scaling up without losing touch

Adding dedicated Professional Services teams to Avallain’s business structure ensures that our clients and partners can benefit from Avallain’s growth and the full combined experience of our team without losing the direct access they have always enjoyed.

Avallain’s products are already regarded as the best in the industry. With the addition of Nancy and Markus, both highly experienced publishing professionals, Avallain will have one of the strongest teams in the industry regarding both technological development and engineering as well as key account management”, Richard Nathan, Non-Executive Director and Member of the Board of Avallain AG promises – “I believe that this major investment by the company in its team alongside its development roadmap will help transform its customers’ competitive positions and the industry.